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Delivery information

Please note that we are only able to send items to addresses with UK Postcodes, or BFPO addresses, this is because of the high cost of sending to non-UK addresses together with the delays in Customs.

Subject to stock availability, we aim to despatch all orders that customers place by telephone or through this website within 1 to 2 working days. Working days are Mondays to Fridays, but excluding Bank and Public Holidays.

In the unlikely event that an item is unavailable, we will tell you and send it to you as soon as we receive new stock.

We usually use Parcelforce or Interlink Express to deliver your orders. The carrier will deliver during the day, but will not be able to give a specific time. However, if you include your mobile phone number on your order, the carrier may able to send you a text message to tell you that delivery is imminent.

Delivery is usually within 2-3 working days. But if you have not received your parcel or heard from us within five working days, please contact us.

For orders under £100, the delivery cost is £6.99 per UK delivery address. 

For orders of £100 or more, delivery is FREE.

You will have to sign for your parcel - the carrier will not leave it without. Nor will the carrier leave the parcel 'in the shed', 'round the back', 'in the porch/conservatory' etc. If there is no-one at home, the carrier will leave a card with details of how you can receive your parcel.

If you have any questions about delivery, please contact us.


Your Rights of Cancellation or Return:

At Hayley Green Luxury Linens, we want you to feel confident about buying from us online. So if you do change your mind, you can return the goods in their orignal packaging within 7 days.

Also, under the Consumer Protection (Distance Selling) Regulations 2000 (SI2000/2334), you can cancel the contract within a period of 7 working days, starting with the day after the day on which your parcel is delivered. 

However, please note that, for hygiene reasons, we cannot accept cancellations or returns for the purchase of items of bedding once you have used them. Otherwise, we can accept returns of items provided they are in an 'as new' condition.

To cancel your contract, please pack the relevant item securely and send it to us with a copy of your order so that we receive it within 7 working days after the day of the date that the item was delivered to you.

You are responsible for the cost of returning the items except in the unlikely event we delivered the items to you in error or the item is faulty. If this was the case then please let us know by using the enquiry form in the 'Contact Us' section of the website.

For your own peace of mind and protection, we suggest that you use a tracked and insured service, such as Royal Mail Special Delivery or a specialist parcel carrier such as Parcelforce or Interlink Express. We may be able to arrange the collection of your item(s) from you, but you will still be responsible for the cost of return.

If we have already sent your order to you, we will make the appropriate refund when we receive the items from you. If you pay by Credit or Debit card, we do not charge the card until we have sent your items. 

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But whichever way you choose you can shop with complete peace of mind that all of your details will be safe and secure.